Overview
At NILIN BOATS, we are committed to providing high-quality marine electronics repair services and products. Due to the specialized nature of electronic components and repair services, our policy distinguishes between physical products and service labor.
1. Return Period Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase arrived, unfortunately, we cannot offer you a full refund or exchange.
2. Non-Returnable Items Please note that certain items and services are strictly non-refundable:
• Service Labor & Diagnostics: Fees paid for diagnostic services, repair labor, or troubleshooting are non-refundable once the work has been performed.
• Digital Products: Downloadable software, unlocking codes, or BUDS licenses.
• Custom Orders: Custom-made wire harnesses or ECUs that have been specifically programmed/flashed to your VIN number (unless defective).
3. Returns for Physical Products To be eligible for a return on physical parts (e.g., new ECUs, clusters, sensors):
• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• Items showing obvious signs of installation, electrical shorting due to improper installation, or water damage caused by the user cannot be returned.
4. Defective Items & Warranty (RMA) If you believe a product you purchased or a unit we repaired is defective:
• Please contact us immediately to initiate a Return Merchandise Authorization (RMA).
• We will inspect the returned item. If it is found to be defective due to our workmanship or a manufacturing fault, we will repair or exchange the item for you free of charge.
• If the damage is found to be caused by the user (e.g., reverse polarity, water submersion), the warranty is void.
5. Refunds (If Applicable) Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
• Approved: Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 5-10 business days.
• Restocking Fee: Non-defective items returned due to customer error (e.g., ordered the wrong part) may be subject to a 15% restocking fee.
6. Late or Missing Refunds If you haven’t received a refund yet:
1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at d1149074405@163.com.
7. Shipping Returns To return your product, please mail your product to: Nilin Boats, Shijiewan, No. 118 Gucheng East Road, Chang’an District, Shijiazhuang, Hebei Province, China.
• Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Tracking: Since you are shipping valuable electronic components (ECUs, Clusters), you must use a trackable shipping service (DHL/FedEx/UPS) and consider purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
8. Need Help? Contact us at [Insert Your Email Here] for questions related to refunds and returns.
Last updated: [ January，10, 2026]
This Privacy Policy describes Our policies and procedures on the collection, use, and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
NILIN BOATS is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal information with third parties for their marketing purposes. This privacy policy outlines how we collect, use, and protect the information you provide to us.
1. Information Collection
We collect only the information necessary to provide and improve our services (Marine Electronics Repair, Parts Sales, and Programming). This may include:
• Name
• Email address
• Phone number
• Billing and Shipping addresses
• Messaging consent status
We do not sell, rent, or share this information with any third parties for their own marketing purposes.
2. SMS/Text Message Communications
We respect your privacy and will only send you text messages if you have explicitly consented. Consent may be obtained verbally (for phone orders) or via checkboxes during checkout.
Verbal Consent Script Reference: If you opt-in verbally via our support line, our representative will ask:
“Would you like to receive text messages concerning any updates to your tracking information or repair status from NILIN BOATS? Frequency may vary and message and data rates may apply. You can reply STOP to opt-out or Reply HELP for more information.”
You can always opt-out of SMS communications by replying STOP to any message we send.
3. Interpretation and Definitions
Definitions For the purposes of this Privacy Policy:
• Account means a unique account created for You to access our Service or parts of our Service.
• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to NILIN BOATS.
• Cookies are small files that are placed on Your computer, mobile device, or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Service refers to the Website.
• Service Provider means any natural or legal person who processes the data on behalf of the Company (e.g., Payment Processors like PayPal/Stripe, Shipping Carriers like DHL/FedEx).
• Website refers to NILIN BOATS, accessible from https://www.nilinboats.com.
4. Collecting and Using Your Personal Data
Types of Data Collected
Personal Data While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
Usage Data Usage Data is collected automatically when using the Service. It may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking Technologies and Cookies We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information.
• Necessary / Essential Cookies: These are essential to provide You with services available through the Website (such as the Shopping Cart and Checkout).
• Functionality Cookies: These allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.
5. Use of Your Personal Data
The Company may use Personal Data for the following purposes:
• To provide and maintain our Service: Including monitoring the usage of our Service.
• To manage Your Account: To manage Your registration as a user of the Service.
• For the performance of a contract: The development, compliance, and undertaking of the purchase contract for the products (e.g., ECUs, Clusters) or services (e.g., Repairs) You have purchased.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products, or contracted services.
• To manage Your requests: To attend and manage Your requests to Us.
6. Disclosure of Your Personal Data
Transaction Requirements The Company does not rent or sell personal information. However, we may share your personal information with third-party Service Providers only to the extent necessary to perform functions and provide services, such as:
• Payment Processing: Sharing billing info with banks/gateways to complete a transaction.
• Shipping: Sharing address and phone number with carriers (DHL, FedEx, UPS) to deliver your order.
Law Enforcement Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
7. Security of Your Personal Data
The security of Your Personal Data is important to Us. We use commercial standards (such as SSL encryption) to protect your data during transmission. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children’s Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.
9. Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date at the top of this Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy, You can contact us:
• By email: d1149074405@163.com
• By visiting this page on our website: https://nilinboats.com
• By phone:+86 15831957356
